Gray Flannel Dwarf

3/23/2004

Kids these days…

…are Hooked on P^HChronic.


cswiii @ 3:08 pm

Letter to Vasque

Corey Welton
xxxxxxxxxxxxxxxxxxxxxxxx
Potomac Falls, VA 20165

23 March 2004

Vasque
314 Main Street
Red Wing, MN 55066

To whom it may concern:

My name is Corey Welton, and have had a pair of Vasque Sundowners for about the past two to three years. I got these boots at the recommendation and observation of old college acquaintances, all of whom have been very loyal to the Vasque brand for many years now.

I too, have been generally happy with my pair � until the last few months, that is. In recent months, I noticed that my right boot started to make a strange �clicking� sound. At first I thought it was just something stuck to the bottom of my boot, which was sticking to the tile floor at my office � but then I noticed the sound was occurring everywhere � asphalt, concrete, and on soft ground.

It was not long after this that I realised it was coming from inside my boot. Perhaps it is part of the shank coming loose, I am not sure. In any case, I didn’t let it bother me too much � that is, until my left boot started doing the same thing, and is now much louder than the first.

As it stands, I now have a pair of Sundowner Classics which are audibly apparent from anyone down the hall or within proximity of me. In addition to the noise, i can now feel various bits move beneath my feet. It is not the sound which bothers me so much, or really even the movement exhibited within the sole however � it’s the seemingly larger issue of a drop in manufacturing quality. I asked the aforementioned friends, all fiercely loyal to Vasque, and they said they’d never had the same issue, but most of them had boots from several years ago, before the construction was outsourced to China, and indeed, they made known their suspicions. While I don’t want to be so hasty as to pin the blame on that, I do nonetheless suspect a quality control issue with my boots, whether it has anything to do with outsourcing or not. If only one boot exhibited the aforementioned behaviour, I might think it a strange occurrence, but the fact that both now exhibit it points to a more serious issue in quality control.

My boots have, of course, long since surpassed their one-year warranty, but they are, by no stretch of the imagination. �worn out�. With the exception of a bit of foot pronation, I don’t walk abnormally; I take good care of these boots, and, as it stands, I haven’t been able to get in the woods much over the past couple years, so it is not as if they’ve gone through a lot of wear and tear. Aside the scuffs around the toes from some a bit of hiking, the boots are in great shape � except for this problem that I suspect with the shank or insole of the boot.

Thus, it is somewhat disheartening to see this happen to boots produced by a company known for its top-quality outdoor footwear. Upon the advice of my backpacking friends, and upon secondary research, I decided to purchase the Sundowners. I now feel, however, that the quality of these boots has fallen far short of the quality or lifecycle expected of them and the brand, regardless of warranty limitations. It is because of this situation that I was hoping there would be some sort of remedy or solution for issues at hand. In that Vasque is a trusted name, I am certain you will reply with an expedient and adequate response. If you need to contact me via telephone, my mobile number is 202-xxx-xxxx

Thank you very much for your time, and for your footwear products.

Sincerely,

(signed)

Corey Welton


Tags: , , — cswiii @ 12:34 pm